Warranty Terms

Warranty Service

We provide a one-year limited warranty at the time of the lubricator's original purchase. After the warranty period, any replacement parts will be charged.
Please keep the serial number label on the lubricator for future warranty checks. We will not provide warranty service without the serial number.
After applying for warranty service, we will request the defective unit returned to us to clarify the responsibility attribution. Once we receive the defective lubricator unit, we will provide the testing report after the examination. If the buyer has fault liability, the buyer will bear the bill of return shipping expense and inspection fee.
After applying for warrant service, if the buyer requests a new unit for replacement before the cause is clarified, the defective unit should return to us within six months. If not, the buyer should pay for the new unit, closing the warranty application.
No warranty shall be claimed if the followings cause the damage to lubricator unit:

The damage caused by improper repairing or modifying the lubricator unit without Chen Ying Technicians’ authorization.
Use improper oil that causes damage to the lubricator.
The damage caused by improper carry or drop or mishandled.
The damage caused by a natural disaster, such as floods, earthquakes, typhoons, and hurricanes.
The damage caused by improper use or other factors, such as installation errors or connecting the wrong voltage, is not the manufacturer's responsibility.
The damage caused by not following instruction manual.

Return Policy

Do not ship your malfunctioning product back to Chen Ying before contacting our sales department.
We will guide you to troubleshoot first to see if the problem can be solved. If it still exists after troubleshooting, we require the malfunctioning parts back for examination before we send the replacement.
Return shipping is prepaid by the customer. We suggest that you insure your package and use a shipping method that provides tracking information. Chen Ying is not responsible if the package gets lost or damaged in transit to Chen Ying.
After examination, if the problem of the malfunctioning parts is caused by Chen Ying factory, we will send the parts to you after repairing is done. Your return shipping cost will be reimbursed.
If Chen Ying factory is not responsible for the problem, we will provide you a quotation for repairable parts. If the customer decides not to repair, the malfunctioning parts will be held for 30 days after notifying the customer repair report or can be handled upon the customer’s instructions. The malfunctioning parts will be discarded after 30 days’ notice if we do not receive any response.